You recall the original message and replace it with a new one. The following four scenarios explain what happens in various situations, and an additional scenario describes the recall of a message sent to a Microsoft Exchange public folder. The success or failure of a recall depends on the recipients' settings in Microsoft Outlook. On the E-mail tab, the Type column lists the type of account for each entry. On the Tools menu, click Account Settings. You can check the Account Settings dialog box in Outlook for the types of e-mail accounts in your Outlook profile. Both are required to use the recall feature. If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook 2007. If you’re sending a replacement message, compose the message, and then click Send. Note: If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up to thirty minutes to retrieve the recall status for all recipients. Status updates are usually pretty quick as well but can sometimes take up to five minutes for a message with up to a few hundred recipients. But if the recall request can’t be executed right away for some reason (e.g., the recipient’s mailbox is temporarily unavailable) we'll continue to retry for up to 24 hours before marking the recall as failed.
Recall actions are usually quick, regardless of how many recipients are involved. If you’re prompted, log in with your mailbox credentials to view the report. Select the View Message Recall Report link to view the report in your browser. If you’re sending a replacement message, compose the message, and then select Send.Īfter submitting a recall request, usually less than 30 seconds later, you will get an email notification with the subject "Message Recall Report for message ". Select Delete unread copies of this message or Delete unread copies and replace with a new message, and then select OK. You can't recall a message in Outlook on the web. You can't recall a message that's protected by Azure Information Protection. If you don’t see the Recall This Message command, you probably don’t have an Exchange account or the feature isn’t available within your organization.
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